Dialog Business Service

Dialog Business Services (Pvt) Ltd


Dialog Business Services (Pvt) Ltd is a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka’s premier connectivity provider. DBS manages Dialog’s customer contact management operations across its mobile, fixed line, pay television, and broadband businesses. The first and the largest Captive Voice CIC within the BPM industry, in SL, is also a COPC-certified center. Further, it was also the first within the industry to be recognized under “Great Workplace” and in 2020 onwards the organization was able to be recognized as one of the 10 Best Workplaces for Women in Sri Lanka by Great Place to Work® Sri Lanka.
466 employees
Colombo 02
  • Area of Strength for the organization is “Camaraderie”
  • Employees feel most positively about “This is a fun place to work.”
  • “Daily motivation to work” is the strongest performing Workplace Health Indicator.
“We are delighted to be recognized as a Great place to work organization in Sri Lanka for third consecutive years, it validates our People Management capabilities and the relentless focus on Employee Experience Management. More importantly, it reflects the positive work culture and employee happiness at DBS.”
Sandra De Zoysa – Director Dialog Business Services & Group Chief Customer Officer, Dialog Axiata PLC