Dialog Business Service

Dialog Business Services (Pvt) Ltd

ORGANIZATION OVERVIEW

ABOUT ORGANIZATION

Dialog Business Services (Pvt) Ltd, a wholly-owned subsidiary of Dialog Axiata PLC, effectively manages customer contact operations for mobile, fixed line, pay television, and broadband sectors. It stands as the foremost and largest Captive Voice Customer Interaction Center (CIC) within Business Process Management (BPM), holding the esteemed COPC certification. It gained early distinction as a pioneering “Great Workplace” in its industry securing consecutive recognition as one of the “15 Best Workplaces for Women” since 2020. Notably, Achieved the accolade of being among the “50 Best Workplaces” in Sri Lanka in 2022, as conferred by Great Place to Work® Sri Lanka.

 

INDUSTRY
Telecommunications
SIZE
408 employees
LOCATION
Colombo 02
 
  • Area of Strength for the organization is “Camaraderie”
  • Employees feel most positively about “People celebrate special events around here.”
  • “Pride in the organization” is the strongest performing Workplace Health Indicator.
“Earning the title of ‘Great Place to Work’ for four straight years highlights our collective pursuit of excellence at Dialog Business Services. While we’ve achieved much, the pinnacle of our journey lies ahead. We will remain committed to fostering a workplace culture that ensures an equitable and fair experience for all.”
Sandra De Zoysa – Group Chief Customer Officer, Dialog Axiata PLC & Director, Dialog Business Services