Dialog Business Service

Dialog Business Services


Dialog Business Services (Pvt) Ltd (DBS) is a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka’s premier connectivity provider. DBS manages Dialog’s customer contact management operations across its mobile, fixed line, pay television and broadband businesses. The first and the largest Captive Voice Customer Interaction Centre within the BPM industry, in Sri Lanka is also a COPC certified center. Further it was also the first within the industry to be recognised under “Great Workplace” and in 2020 the organisation was also able to be recognised as one of the 10 Best Workplaces for Women by GPTW® Sri Lanka
441 employees
Colombo 02
  • Area of Strength for the organization is “Camaraderie”
  • Employees feel most positively about “People care about eachother here.”
  • “I would strongly endorse my company to friends and family as a great place to work.” is the strongest performing Workplace Health Indicator.
“We are both humbled and honored to receive this accreditation from “Great Place to Work” two years in a row , as it validates our People Management capabilities and the relentless focus on Employee Experience Management. More importantly, it reflects the positive work culture and employee happiness at DBS.”
Sandra De Zoysa – Director Dialog Business Services & Group Chief Customer Officer