Operations Executives are responsible for building client relationships that foster retention and sustain use of Great Place to Work services and participation in the Great Place to Work community. They would learn to be proficient in proprietary assessment platforms and methodologies and anchor the client operational experience from client onboarding to completing service/ product delivery and manage projects while maintaining client satisfaction. Additionally, would act as a connection point to other functional teams to ensure delivery of the value proposition of our partnership with clients.

• Serves as an Expert and Trusted Advisor and can converse with clients regarding the value and opportunities Great Place to Work offers and is an expert of all Great Place to Work products, platforms, and services. 
• Understands clients’ needs and facilitates delivery of the value proposition in a way that supports clients’ goals for working with Great Place to Work. 
• Works closely with client coordinators to successfully complete the project according to the plan and achieve the project objectives.  
• Is responsible for a portfolio of high-touch accounts which includes onboarding, advising, training, supporting, and checking in with clients to ensure platform adoption and project completion. 
• Offers expertise and best practices in survey design, administration, data structuring and visualization. • Maintains quality and accuracy of study data and reports. 
• Analysis of client data and preparation of necessary reports/products and presentations as per requirement. Delivery of presentations to client. 
• Listens for areas of dissatisfaction and improvement, acts where possible and relays information to the team/ Account Managers/ rest of the organization for continuous learning and improvement. 
• Proactively provides updates and relevant information on product/ platform/ process changes/updates, bugs, GPTW events/research/Recognition program to clients.
• Listens for opportunities to expand partnership through upsells and cross-selling to Account Manager 
• Works closely with HQ to ensure global & local standards of compliance in conducting client projects. 
• Supports in managing stakeholders contributing to study cycles of the recognition program. 
• Contributes to the functions of the team/ business unit and works collaboratively with other teams. 
• Updates functional and company trackers daily and tracking personal metrics.

• A Degree from a reputed university. Advanced degree (MBA/MSC) a plus 
• Minimum 1-2 years of professional work experience post qualification, which includes at least 1 year working in Customer Success Management 

Great Place Research and Consultancy (Pvt) Ltd.
No 39, 3/1B, Pierson’s Court, Alfred Place, Colombo 00300, Sri Lanka.
Tel : +94 114 545 594
e-mail : lk_greatplace@gptw.com
Web : www.greatplacetowork.lk