Dialog Business Services (Pvt) Ltd, a fully-owned subsidiary of Dialog Axiata PLC, manages customer contact operations across mobile, fixed line, pay TV, and broadband. As the largest Captive Voice Customer Interaction Center in the BPM, Telecommunication & IT sector. It holds prestigious COPC certification, recognized as a “Great Place to Work” & has ranked among the “15 Best Workplaces for Women” since 2020 and the “50 Best Workplaces” in Sri Lanka in 2023. Employing over 400 staff aged 18–55, the workforce is 52% female and 48% male, with 13% married. The team comprises 79% Gen Z, 20% Gen Y, and 1% Gen X, reflecting diverse ethnic and religious backgrounds.
Dialog Business Services (Pvt) Ltd
About Organization
Key Data Points
- Area of Strength for the organization is “Camaraderie”
- Employees feel most positively about “When you join the organization, you are made to feel welcome.”
- “Pride in the organization” is the strongest performing Workplace Health Indicator.
Organizational Quotes
“We are honored to be certified as a Great Place to Work, for the 6th Consecutive Year. This distinction highlights our commitment to cultivating an inclusive and empowering environment where employees thrive. Our success stems from our talented team and shared values, driving innovation and excellence every day. We’re just getting started!“
Sandra De Zoysa – Managing Director-DBS and Group Chief Customer Officer- DAP
Sandra De Zoysa – Managing Director-DBS and Group Chief Customer Officer- DAP
Recognitions Awarded by Great Place To Work®
Life at Dialog Business Services (Pvt) Ltd
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